Introduction
Introducing National 5 Business Management
Understanding Business
Role of Business in Society
Role of Business in Society
Customer Satisfaction
Customer Satisfaction
Types of Business Organisation
Types of Business Organisation
Business Objectives
Business Objectives
External and Internal Factors
External and Internal Factors
Stakeholders
Stakeholders
End of Unit Test
Management of People and Finance
Recruitment and Selection
Recruitment and Selection
Training
Training
Retaining and Motivating Staff
Retaining and Motivating Staff
Employment Legislation
Employment Legislation
Sources of Finance
Sources of Finance
Cash Budgeting
Cash Budgeting
Break Even
Break Even
Profit Statement
Profit Statement
End of Unit Test
End of Unit Test (Fun Test)
Management of Marketing and Operations
Customers
Customers
Market Research
Market Research
The Marketing Mix
Suppliers
Suppliers
Stock Management
Stock Management
Methods of Production
Methods of Production
Quality
Quality
End of Unit Test
End of Unit Test (Fun Test)